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Delivery Policy

Our postage and packing charge is £3.50 for orders up to and including £29.99. Orders of £30 and over are sent our free of charge.

Most of our parcels are sent via Royal Mail first class post. If the order is received by 4pm we will endeavour to post the parcel the same day. First class is not a 24 hour service but can quite often be delivered the next day. Much of this is dependent on your local sorting office and service. Larger parcels will be sent via a courier and you will receive a seperate email with parcel tracking details.

We are happy to deliver to any where in the world. If you are outside the United Kingdom when placing your order you will receive a seperate email details postal charges after which once the order has been paid for we can process your order. All orders sent abroad are done via Air Mail, we can not send to PO Box numbers. Any customs charges incurred in your country need to be paid by your selves and are not our responsibilty. 

 

If we receive your notice of cancellation as set out above within such 7 day period, then we will let you have a full refund. However, Knit One cannot accept any liability for any losses you incur (including loss of earnings) or for compensation for perceived inconvenience that may be suffered due to any delay.